FAQ's
How do you measure in order to determine which size?
You just need to measure your shoulder depth till the neck. Please refer to the diegram below
You just need to measure your shoulder depth till the neck. Please refer to the diegram below
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Most orders will be shipped within a day.
Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 2 business please email us at support@gleurproducts.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, We give you 30 days to send it back to us for a full refund. We will provide a free return label, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Or you can notify us via email at support@gleurproducts.com If the given address is wrong we can change the address to the correct one.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@gleurproducts.com and we will be happy to assist you in any way we can.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, We give you 30 days to send it back to us for a full refund. We will provide a free return label, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Or you can notify us via email at support@gleurproducts.com If the given address is wrong we can change the address to the correct one.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@gleurproducts.com and we will be happy to assist you in any way we can.